Privacy Policy

WELCOME!

Hello and welcome to AxonAI.live! We care about your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data. By using our services, you agree to this Policy. Have any questions? Just reach out to us!

WHO WE ARE

AxonAI.live is the controller of personal data that is responsible for ensuring that it is processed legitimately, securely, and always in line with applicable laws (including the GDPR and UK GDPR). Legal entity behind AxonAI.live is as follows:

ForteZ LTD
Company registration number: 15716344
Company address: 167 - 169 Great Portland Street, 5th Floor, London, United Kingdom, England W1W 5PF.
Email address: hello@axonai.live

Please reach to us in case of any questions.

WHAT DATA WE COLLECT

To provide you with the best experience, we may collect and use the following types of data:

User Account Information: Things like your login details, activity logs, settings, avatars, and any other information you upload.
Contact Details: Such as your phone number, email address, and physical address.
Identity Information: This includes your full name, government-issued ID, ID document details, and authentication info.
Transaction Information: Details about your orders and purchases, their history, status, and your current balance.
Payment Information: Information on payments you've made, including history, status, and your preferred payment methods (like bank account details and payment card info).
Communication Records: Includes phone conversations, chat histories, and email exchanges.
User-Generated Content: Any data you upload via your user account, as well as data generated during your use of our services.
Customer Support Data: Details on any issues you've raised, their resolution status, and related info.
Marketing Data: Your marketing preferences, participation in loyalty programs, and similar activities.
Legal Compliance Data: Information related to activities for anti-money laundering and counter-terrorist financing (AML/CFT), know-your-customer processes, and other data needed for legal compliance.
Technical Information: Data about the devices you use, like your IP address, operating system details, browser info, and settings.
On-Premises Visit Data: Includes video surveillance footage from our office premises.

WHY WE USE YOUR DATA

We use your personal data to make sure you have the best experience with our services. Here's how and why we use it:

Setting Up and Managing Your Account: To create and manage your user account (because it's necessary for our agreement with you).
Providing Services: To deliver the services you request (because it's part of our agreement with you).
Verifying Your Identity: To confirm who you are (for legal reasons and our legitimate interests).
Processing Orders: To handle your orders (because it's necessary for our agreement with you).
Managing Transactions: To carry out and manage transactions (for our agreement and legitimate interests).
Engaging with You: To interact with you, offer support, and provide service information (for our agreement and legitimate interests).
Complying with Laws: To meet legal and regulatory requirements (because it's a legal obligation).
Managing Risks: To handle risks and make business decisions (for our agreement, legal obligations, and legitimate interests).
Marketing and Personalization: To send you marketing info and personalized content (with your consent and for our legitimate interests).
Preventing Fraud: To prevent fraud and misuse of our services (for legal reasons and our legitimate interests).
Handling Disputes: To manage claims and resolve disputes (for our agreement, legal obligations, and legitimate interests).
Troubleshooting: To fix technical issues with our website and services (because it's necessary for our agreement with you).
Improving Services: To enhance and develop our services (for our legitimate interests).
Ensuring Security: To protect our information and assets (for our agreement, legal obligations, and legitimate interests).

HOW WE COLLECT DATA

We may collect data from: (a) Direct Interactions: When you sign up, make purchases, or interact with our services; (b) Cookies and Tracking: Automatically through cookies and similar technologies; (c) Third Parties: From service providers, state authorities and public sources.

DATA YOU NEED TO PROVIDE

Some data is necessary for our services. You can manage optional data in your settings.

WHO WE SHARE WITH

We may share data with trusted partners that are engaged in provision of our services and authorities as required by law.

DATA STORAGE

We keep your data only as long as needed or legally required. After that, we delete or anonymize it to protect your privacy. Different data types have different retention periods. For example: (a) AML data: up to 5 years; Tax data: typically 6 years; (b) Legal claims data: up to 10 years. These periods help us comply with laws and keep your info safe. If you have questions about our data storage, please contact us.

KEEPING YOUR DATA SAFE

We're dedicated to keeping your data secure with measures like encryption, access controls, and regular staff training. Encryption protects your data during transmission and storage, while access controls ensure only authorized personnel can access it.

You can help too! Here are a few simple steps:

Use strong, unique passwords and change them regularly
Be cautious when sharing personal information online or via email
Enable two-factor authentication (2FA) for added security
Keep your software and devices updated

Together, we can keep your data safe. If you have any concerns or questions, feel free to contact us.

TRANSFERRING DATA

Your data may be transferred outside the EEA, including the EU and the UK. We ensure compliance with data protection laws by using safeguards like Standard Contractual Clauses (SCCs) as required by the GDPR and UK GDPR. These measures maintain the same level of protection internationally.

We take necessary steps to keep your data secure and uphold your privacy rights. If you have questions about our data transfer practices, please contact us.

YOUR RIGHTS

You have several rights regarding your personal data:

Access: Request a copy of your data.
Correction: Fix inaccuracies or incomplete data.
Deletion: Ask to delete your data under certain conditions.
Restriction: Limit how we process your data.
Objection: Object to certain uses of your data.
Portability: Receive your data in a common format and transfer it elsewhere.
Withdraw Consent: If you gave consent, you can take it back anytime.

These rights have some conditions. We may need to verify your identity for security.

To exercise your rights, contact us as outlined in this Policy. We're here to help and ensure your rights are respected.

AUTOMATED DECISIONS

We don't make automated decisions with legal effects. We may use profiling to tailor your experience.

COMPLAINTS

If you have concerns or complaints about our handling of your personal data, please contact us. We are committed to resolving your issues promptly. If unsatisfied with our response, you may lodge a complaint with the relevant supervisory authority. In the UK, this is the Information Commissioner's Office (ICO).

CHILDREN DATA

Our services are for individuals 18 and older. We do not knowingly collect data from children under 18. If we discover such data, we will delete it promptly. If you believe your child has provided us with personal data, please contact us immediately. We prioritize the privacy and protection of all users, especially children.

POLICY CHANGES

We might update this Policy. Check our website for updates. We'll notify you if there are significant changes.

NEED HELP?

For questions or concerns, please contact us at hello@axonai.live.

Effective Date: 19 June 2024